Update by user Oct 11
I had to file a PayPal case and PayPal finally refunded me in full. The customer service was belligerent and argued with me every step of the way.
I got a "sympathy" card from the company and tore it up and threw it in the trash.
A sympathy card will not bring my boy back. Do NOT rely on this product to take care of your cat's hypothyroidism; go to your VET and follow their instructions; it is poison and should be taken off the market.
Original review posted by user Sep 11
DO NOT RELY ON THESE DROPS TO HELP YOUR CAT! I purchased their drops to help my cat Mr.
Kitty, and they DO NOT WORK. My cat died on August 31, 2018 because I relied on it, instead of using traditional medication. I asked for a complete refund, but was treated VERY RUDELY by the woman in customer service who stated I would have to PAY TO RETURN THE ITEM and that my original shipping costs would not be refunded either, NOT CARING AT ALL THAT MY CAT DIED, OR THE TIME IT WOULD TAKE ME TO RETURN THE ITEM. I filed a PayPal claim which was originally denied by PayPal, but when I called them just now, PayPal reversed their decision and refunded my money.
I tried to leave this same review on their website, and of course I am blocked from doing so.
TERRIBLE COMPANY TO DEAL WITH!
IF YOU LOVE YOUR CAT OR DOG, DO NOT USE THIS PRODUCT OR BUY FROM THIS COMPANY!
Product or Service Mentioned: Pet Wellbeing Pet Supplement.
Reason of review: Poor customer service.
Monetary Loss: $150.
Preferred solution: I WANT A REFUND OF THE COST OF HAVING MY CAT CREMATED, and FOR YOU TO PULL THIS ITEM OFF THE MARKET. START TREATING YOUR CUSTOMERS LIKE CUSTOMERS. WHEN SOMEONE LOSES THEIR PET, SHOW A LITTLE COMPASSION AND OFFER A FULL REFUND, INCLUDING SHIPPING CHARGES! .
I didn't like: Worthless product that killed my cat, Terrible customer service unethical unprofessional sale tactics.